Friendly Patient Policies
We're glad you chose UFMC to assist you with your health! Here are a couple of policies we have here to help you get by. Our policies help things run smoothly in our office, and we appreciate you working with our suggestions and procedures. Please download the welcome letter and review so you understand our office policies. Thank you!
We answer our phones! Please call the office to make an appointment. If you would prefer, you can send an e-mail to the office to info@universityfamilymed.com with your name and phone number, and we will contact you to schedule an appointment.
*Please bring your current insurance card, an ID, a list of any prescriptions you are currently taking or refills needed, as well as a list of any questions you may have.
We understand that life gets busy! We have families, school, traffic and a dog, just like you! We never mind when you cancel, as this lets us free up the time for another patient who may be sick and waiting for a call to be worked in.
Please call the office 24 hours in advance to cancel an appointment you can not keep. This allows us to connect with any patients that are calling in.
Also, we know that sometimes you could be on a time crunch, especially in the beginning of the week! If you have questions about the length of time of your appointment, be sure to give us a call at (407) 679-4800 and we will be happy to answer any of your questions.
· Unless other arrangements have been made in advance between you and the practice or your insurance company and the practice, full payment is due at the time of service. For your convenience we accept VISA, MasterCard, Discover, and American Express.
· Two (2) no-show appointments will result in dismissal from the practice. We understand that appointments sometimes need to be changed, so we ask that you call in advance if you cannot keep your scheduled appointment.
Note: Appointments that are missed and not cancelled 24 hours in advance will result in a $15 "no-show" fee or $50 (if exam) to cover the lost time of the medical team.
If you have an emergency, we always encourage you to dial 9/11 to get an immediate response for help. If not, please call the office number which will be redirected to the answering service after hours. You can expect a call back within 30 minutes. If you cannot wait for a return call or have an emergency situation, we do ask that you would please go to the nearest hospital.We share call with Dr. Raley, Dr. Burns, Kathleen and Sarah.
If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit. If there is still a balance we will bill you. Please pay on the first bill received. There will be a $3 fee added to additional bills to cover the excessive costs to collect. Please call the office and speak with Erin of you need clarification of bill or other payment plans.
Note: We are not responsible if any lab bills that are sent to collections
If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit before the appointment begins.
If there is still a balance we will bill you or give you a call to collect the outstanding balance via debit/credit. Please pay on the first bill received. There may be a $3 fee added to additional bills to cover the excessive costs to collect. Please call the office at (407) 679-4800 and ask speak with Natalia if you need clarification of bill or other payment plans. If you can't call, you can shoot her an email at billing@universityfamilymed.com
Note: If an outstanding bill hasn't been paid over a lengthy period of time without communication from the patient, it may be sent to collections and/or the patient will disengaged from our office.
Please bring your bill from the lab along with the explanation of benefits from your insurance company. We need both in order to help you.